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Sometimes Uomo
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you for a rival for a reason completely out of your hands, maybe they offer a
better deal when it comes to cost or their range of products simply appeal to
them more. These are understandable reasons, however if a customer where to
sever their ties to you because of poor customer service, then it becomes a
problem. Thankfully, there are ways to ensure that this doesn happen to you.
One of the ways many businesses lose customers is through their phone
lines Donne
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can be down to a multitude of reasons, ranging from inadequate redirection, to
lousy agents, to something as simple as a bad connection. All of these are
terribly frustrating and while your competitors are dangling metaphorical
carrots in front of your customers faces, it can make things that much more
difficult in the long run.
Try Not to Miss A Call

Not everyone has the patience to let the phone ring, even less have the time
so it is vitally important that your agents are able to answer as many calls as
possible, as quickly as they can. The majority of callers who have not been
answered by the fifth or sixth ring will more than likely hang up move on,
possibly to your rival. With a VoIP service, calls can be forwarded to other
devices (or to multiple devices at once) so the likelihood of missing the call
decreases.


Using certain types of music can be expensive in some cases Uomo
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be useful to occasionally use spoken messages during the on-hold breaks. These
can vary depending on your business but for example, if you are a retail store,
you can record one of your staff speaking about promotions currently going on in
your shop. Not only is this a useful way to market your business but you can
even include on-hold specific promotions as a thank you to the customer for
holding. Ask them to quote a word for 10% off their next purchase for
example.

End The Call On A Good Note

If you can leave the customer satisfied at the end of a call, with all their
queries and concerns answered, offering any relevant information the customer
may need for the future or if there is anything else the agent can help the
customer with. This can help create an element of loyalty and brand recognition
on behalf of the customer and may help bring them back to your services once
again in the future.

For your staff Uomo
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having to deal with dozens, potentially hundreds of customers per day can wear
even the best agents down after some time, ensure their jobs are made easier by
using the correct phone system that remains consistent and easy to use as well
as generally keeping morale up in the office, this will flow into their
performance and thus into the customers perception of the business. Put all of
these elements together and you should be able to retain the majority of your
customers on the phone and ensure they remain happy and satisfied.


Staveley Communications is an expert supplier of telephone systems and
related technologies from leading vendors such as AVAYA and Splicecom telephone
systems , and Ruckus and Ubiquiti wireless solutions. For over 18 years Staveley
has delivered to more than 150 clients boasting the most hands-on Nike Air Max Plus
Saldi , friendly and professional telephone system maintenance
contracts in the UK and Europe.

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